FAQ

1) Can I order online?

We can only accept orders from customers from trade or industry.
Bohle America is a trade only manufacturer and wholesale distributor of goods and equipment for the glass and glazing industry. The company is bound by its articles, terms and conditions only to trade business to business. Accordingly, Bohle America does not supply goods direct to the public.

However, we recognize that end users who become aware of Bohle products via sources such as the internet may wish to purchase our goods. In these circumstances we are happy to provide a list of companies, many of whom offer complimentary products and services such as estimating, glass supply and fitting. If you would like details of local companies, simply call 1 704 247 8400 or email info@bohle-america.com with your details and we will notify you of glass specialists in your nearest area

Existing/Returning Customer?

You can order online directly from Bohle America via the online shop. You will need to log in with your email address or customer number to place your order. If you already have a customer number or Bohle account, simply click on “log in” and follow the prompts. 

New to Bohle America?

If you do not already have a customer number or Bohle Account, please complete the registration form taking care to enter data correctly and in the appropriate field. This form is also accessible via the tabs at the bottom of the homepage.

Please note for verification purposes that we will need you to provide a copy of you business license and details because we only sell wholesale. Please upload your information and the account process can go move much quicker.

How does Sales Tax work?

There is field to upload you’re your sales tax certificate. If we do not have it, we have to charge you the tax.

2) How do I log in?

Click on the log in button in the top left hand corner of the screen and follow the prompts.
You can log in with your email address or customer number. Enter your password and click the blue log in button

Please note passwords are case sensitive.
You will be successfully logged in when your name appears in the top left hand corner of the screen.

3) I have forgotten my password

Click on the log in button, click on “Forgotten my Password” Follow the directions and a new, randomly generated password will be sent to you via email. Once you have accessed the site via your new password we recommend, for security reasons, that you change this password via “My Account” and following the directions to “Change Password”
You can access “My Account” by clicking on your name in the top left hand corner of the screen.

4) How do I find what I am looking for?

You can enter article/product numbers or descriptions straight into the search box in the top of the screen. Alternatively, you can access the products yu need from the headings bar at the top of every page.   If you are experiencing difficulty finding what you are looking for, please contact customer service for assistance.

5) How do I Check Availability and Prices?

Once logged in you will see a green light located with the product- hover above and see the quantity we have in stock.

You will need to be logged in to access information regarding prices and availability.

We do offer quantity discounts on many items, please contact our sales team for more information.

6) Is there a minimum order value?

There is no minimum order in place, remember shipping costs will be added to the order and sometimes ordering more quantity will be a better value because of the freight costs.

7) What is standard delivery and what are the shipping costs?

Freight and shipping costs vary depending on the size and weight of the order. We ship via UPS or LTL and we are always looking for best pricing and delivery options. We also utilize FedEx if the customer provides us their FedEx credentials.
The standard shipping time is “Ground delivery” unless otherwise specified.

8) How do I Pay?

We accept all major credit cards.  We also offer net terms for invoicing, but terms and account must be approved with credit application submitted.  Please contact us for an application.  In addition we also accept ACH bank transfers.

9) What do I do if I receive a short, damaged, incorrect or late order, or if my order does not arrive?

Please see our hassle free returns page for more information.  

10) How do I return an item?

Please see our hassle free returns page for more information.

11) What do I do if I have an invoice, credit, refund or payment query?

Please contact customer service.

12) I am based outside North America. Can I still buy from Bohle America?

Bohle America is in the United States only sells to the US, Canada, and Mexico. However, the Bohle Group operates subsidiaries worldwide so please locate the Bohle organization closest to you by visiting our location/branches page. 

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